1. Delivery

We, Vorda (or vörda), will make reasonable efforts to ensure that orders will ship within two business days, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email after placing an order (“Shipment Confirmation Email”) for tracking information to appear on the mail carrier website. The Order Total stated on the Shipment Confirmation Email includes product costs and all discounts and credits before shipping fees.

Please note that orders may not be shipped to certain places or geographical areas.

a. Domestic Delivery

From time to time, the Site may display certain offers or promotions such as complimentary delivery. Please note that such promotions are subject to terms and conditions that will be provided when such offers are available on the Site and that in all instances, complimentary delivery promotions are valid only within the contiguous United States, Hawaii and Alaska. The US delivery rates and complimentary delivery promotions are not applicable to the US territories.

US Standard (3-5 business days after shipping): USD $6.00

US Expedited (2-3 business days after shipping): USD $16.00

US Overnight Express (1-2 business day after shipping): USD $25.00

b. International Delivery

Canada Standard (6-8 business days after shipping): USD $15.00

Canada Express (3-5 business days after shipping): USD $30.00

France Standard (8-10 business days after shipping): USD $20.00

France Express (4-6 business days after shipping): USD $40.00

UK Standard (8-10 business days after shipping): USD $20.00

UK Express (4-6 business days after shipping): USD $40.00

Germany Standard (8-10 business days after shipping): USD $20.00

Germany Express (4-6 business days after shipping): USD $40.00

Australia Standard (8-10 business days after shipping): USD $25.00

Australia Express (4-6 business days after shipping): USD $50.00

New Zealand Standard (8-10 business days after shipping): USD $25.00

New Zealand Express (4-6 business days after shipping): USD $50.00

Delivery rate for the rest of the world will be calculated by available carriers and displayed at the time of check-out.

Please note International shipments are subject to customs duties - taxes imposed on goods when transported across international borders. Customer will be responsible for custom clearance, duties and paperwork to collect tax.

c. Complimentary Delivery

Complimentary standard delivery for orders over USD $60 from United States.

Complimentary standard delivery for orders over USD $100 or equivalent from Canada.

Complimentary standard delivery for orders over USD $200 or equivalent from France, UK and Germany.

Complimentary standard delivery for orders over USD $250 or equivalent from Australia and New Zealand.

 


2. Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase(s), unfortunately we can’t offer you a refund or exchange. However, we want to make your shopping experience on Vorda (or vörda) as enjoyable as possible. Please reach out to us at info@byvorda.com with any questions at all regarding returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items:

- Gift cards

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted

- Any item not in its original condition

- Any items are damaged or missing parts for reasons not due to our error

 

a. Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

b. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@byvorda.com.

c. Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

d. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@byvorda.com and ship your item to:

3972 Barranca Pkwy, Ste J428,

Irvine, CA 92606

e. Shipping 

To return your product, you should mail your product to:

3972 Barranca Pkwy, Ste J428,

Irvine, CA 92606

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.